Photo Downloads; Shipping Terms and Policies
If any digital download of Media and/or Product(s) is included under purchase agreement, or contract, the download will be made available through NHP Sales upon receipt of valid Payment Information, or alternatively through an email address provided at the time of purchase. Downloads are only available for a limited time, and it is the responsibility of the customer to save the file following download.
If any physical Media and/or Product(s) are purchased, NHP will use all commercially reasonable efforts in conjunction with third party vendors to ship all orders for such purchases within the estimated delivery time applicable and chosen by the customer presented at order checkout. The customer will not hold NHP reliable for any delays in shipping.
NHP and its utilized vendors reserve the right to substitute another carrier of equal or lesser cost to deliver your order at our discretion. The customer accepts all financial responsibility for shipping charges, which will be included, shown, and available for view during the order process.
Return Policy
Nicki Hufford Photography is a small business that produces prints and products as ordered and are thus able to provide a limited replacement policy that will be on a case-by-case basis. If for any reason you, the customer, are unsatisfied with any physical prints and/or Product(s) purchased through NHP’s online store, NHP will issue a replacement for select reasons within fifteen (15) days of your receipt of physical product(s). NHP will ONLY accept replacement request for physically defective products. If the package is damaged during shipment, please reach out to us as soon as possible and send photographs/images of the product packaging “as-received” by you.
Digital products and files are sold AS IS and no refunds or replacements will be issued.
Exchange Policy
Nicki Hufford Photography does not accept exchanges. If the incorrect size, incorrect print, or incorrect product is ordered, the customer is solely responsible for the costs of the product and its shipping costs billed at time of purchase.
Product Availability and Pricing
NHP and its vendors may revise or discontinue available Media and/or Product(s) at any time without prior notice. It is possible that these Media and/or Product(s) may become unavailable even after an order is place, in which case NHP will issue a full refund or replacement depending on the customer’s request. All prices are subject to change without notice.
Product Descriptions, Pricing & Errors
NHP endeavors to maintain up-to-date and accurate information for all Media and/or Product(s) available through the online store, and strives to eliminate any errors. If any errors are detected, NHP encourages the customer to report such issues to Customer Service at info@nickihuffordphotography.com.
NHP does not guarantee that all Media and/or Product Descriptions, Photos, Prints, Pricing, or other photographic materials or services are complete, accurate, reliable, current, or error-free. The customer acknowledges that variation in applicable color and/or brightness can vary depending on type of device used to view the online store, and NHP cannot guarantee that your computer will accurately display all Media and/or Product colors and brightness.
NHP and its vendors reserve the right to format, manipulate, or modify any Media and/or Product(s) as required to satisfy each respective order.
In the event of any error, NHP reserves the right to remedy and correct such error and charge the correct price for the customer purchased Media and/or Product(s) or cancel the order. The customer’s sole course of action in event of such error is to cancel the order.
Merchandise Warranty, Returns, and Exchanges
Nicki Hufford Photography makes no warranty claim for its provided products. If there is any defect with the merchandise it will be replaced at our expense and an equivalent product will be provided at no additional charge to the original purchaser.
For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date.
Keep in mind that if tracking information states an order was delivered but the original purchaser thinks they haven't received it, we won't take responsibility and reship that order.
If something arrives damaged, send a photo of the damaged goods to info@nickihuffordphotography.com, then we'll gladly send a replacement at no cost to you.
Any returns or problems that occur because of an error on our part will be handled at our expense. If the original purchaser would like to exchange or return a product without any defect or due to a wrong size being ordered we will not accept the return or exchange.
If the recipient's entered address is wrong, then you are held responsible. Usually, the package is sent back to the return address and the original purchaser will be responsible for updating your address so we can reship the product to the correct address. Additional shipping fees will apply.
Digital Image Licensing
Digital Media and/or Product(s) may be available for purchase through the online store or through contract with NHP. NHP permits the buyer a non-exclusive, non-transferable perpetual, non-commercial license to download and copy the agreed upon Media and/or Product(s), of which are subject to the below restrictions listed below:
The license is solely to be used for personal use and non-commercial work. No commercial use of the Media is permitted under this agreement, unless a commercial license is purchased. Title, ownership, copyright, and all rights both current and in the future, of the Media and/or Product(s) will belong exclusively to NHP. There are no warranties, express or implied under this provision, and the customer accepts that the Media and/or Product(s) are provided ‘as is’.
Under this provision, neither NHP and/or utilized vendors will be held liable for any additional third-party claims, incidental, consequential, or otherwise alleged damages arising out of the license or buyer’s use of the purchased Media and/or Product(s).
A commercial license may be available upon request, and will require an additional contractual agreement between NHP and the customer. Please contact info@nickihuffordphotography.com for more information.